Disputing a transaction on your card FAQs

This guide explains how to dispute a transaction on your AIB card and request a refund. A dispute is a claim that something has gone wrong with a card payment. If the transaction meets Visa's rules, AIB may be able to seek a refund on your behalf through the chargeback process.

Before you raise a dispute, please check whether the transaction may be fraud or a scam:

If you suspect you have been a victim to a fraud or a scam, this is not a dispute. Please call us straight away on Freephone number 0800 0391 140 or 028 9033 0099.

If you notice a payment on your statement that you didn’t make, please call us straight away. For credit cards call 028 9024 1822. For debit cards call 028 9033 0099. These lines are open 24 hours.

What is a dispute?

How do I dispute a transaction?

How do I know if I can dispute a transaction?

What information do you need from me when I dispute a transaction?

How long does it take for my card to be refunded?

I applied for a refund and want to know the progress of it, where can i find this out?

My travel provider has cancelled my flights and/or accommodation. I paid for them on my debit/credit card. Can I get my money back?

I want to cancel my flights and/or accommodation. I paid for these on my card. Can i raise a dispute for them?

I paid for tickets for an event(e.g. a concert) on my card. The event has now been cancelled. Can I get a refund?

The travel provider I booked my holiday with now appears to have gone out of business, can i get my money back for this?

I cancelled a subscription but I am still being charged, is there anything I can do to get my money back?

I signed up to a free trial of a product but now I've been charged a much higher amount, is there anything I can do?

I ordered goods but I have received the wrong goods/damaged goods, can I dispute this charge?

I have received a refund directly from a service provider, does this mean I dont need to make a payment on my credit card this month?