My travel provider has cancelled my flights and/or accommodation. I paid for them on my debit/credit card. Can I get my money back?
Contact the provider first as they may refund you directly.
If they don’t refund you, complete our dispute form and send us:
- Booking confirmation
- Proof of cancellation
- Proof you requested a refund
To dispute a transaction, complete the Dispute Form and return it to us. Learn more in How Can I Dispute a Transaction? If you need help, call us on 0800 0391 140, Monday to Friday, 9am - 5pm, excluding bank holidays.
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The AIB logo and AIB (NI) are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.