I cancelled a subscription but I am still being charged, is there anything I can do to get my money back?
Complete our dispute form and send us proof you cancelled the subscription before the charges were taken.
Because of the strict Visa timeframes, we can only help you with recent charges.
To dispute a transaction, complete the Dispute Form and return it to us. Learn more in How Can I Dispute a Transaction? If you need help, call us on 0800 0391 140, Monday to Friday, 9am - 5pm, excluding bank holidays.
Before proceeding please take time to read our Site Legal Notice, Privacy and Cookie Statements. By proceeding further you are deemed to have read and accepted these when using our website.
AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.
The AIB logo and AIB (NI) are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.