The travel provider I booked my holiday with now appears to have gone out of business, can I get my money back for this?
Check if your holiday was covered by a bonding authority or insurance scheme.
If it was covered, contact the bonding authority or insurer fist. In most cases they will refund you. If they refuse or do not respond within 60 days, complete our dispute form and send us:
- Proof you contacted them
- Proof the provider is out of business
- Copy of your booking confirmation/invoice
- If they won’t refund you, they will usually send you a letter which you should include as well
If it was not covered, complete our dispute form and send us:
- Booking confirmation/invoice
- Proof the provider is out of business
- Proof you tried to resolve with their liquidator
To dispute a transaction, complete the Dispute Form and return it to us. Learn more in How Can I Dispute a Transaction? If you need help, call us on 0800 0391 140, Monday to Friday, 9am - 5pm, excluding bank holidays.
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