How do I dispute a transaction?
The first thing you should do is try to resolve your dispute directly with person or company you paid. This is important because, for most disputes, we will ask you to prove that you tried to resolve the issue directly first.
If you cannot resolve the dispute directly, complete the Dispute Form and return it to 92 Ann Street, Belfast BT1 3HH, or email a scanned copy to charge.back@aib.ie
If you need help, you can call us on 0800 0391 140 (Monday to Friday, 9am - 5pm Excluding Bank holidays).
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The AIB logo and AIB (NI) are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.