I want to cancel my flights and/or accommodation. I paid for these on my card. Can I raise a dispute for them?
Check your booking terms and conditions.
Contact your travel provider first to see if you can get a refund or reschedule your trip. If your trip still goes ahead and you choose to cancel, you will not be entitled to a refund unless your booking allows free cancellation.
If you are entitled to a refund under your booking terms, complete our dispute form and send us:
- Booking confirmation showing the cancellation policy
- Proof you cancelled in line with the policy
- Proof you tried to resolve the issue with the provider
Please send this information as soon as possible because the Visa dispute process has strict timeframes.
To dispute a transaction, complete the Dispute Form and return it to us. Learn more in How Can I Dispute a Transaction? If you need help, call us on 0800 0391 140, Monday to Friday, 9am - 5pm, excluding bank holidays.
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