I ordered goods but I have received the wrong goods/damaged goods, can I dispute this charge?
Contact the seller first.
Return the item and keep proof (e.g., registered post receipt or email confirmation).
If the seller has not given you a return address, keep proof you tried to return the item.
Complete our dispute form and send:
- Proof of return or attempted return
- Invoice
- Description of how it was different from what you bought or it was damage
To dispute a transaction, complete the Dispute Form and return it to us. Learn more in How Can I Dispute a Transaction? If you need help, call us on 0800 0391 140, Monday to Friday, 9am - 5pm, excluding bank holidays.
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