I signed up to a free trial of a product but now I've been charged a much higher amount, is there anything I can do?
Check the terms of the free trial. You may need to cancel before charges start. Cancel any future charges and keep proof.
If you are charged again after cancelling, complete our Dispute Form and send us proof that you cancelled.
If you were charged but did not receive anything, complete our Dispute Form and send us confirmation that you did not receive anything, a description of what you bought, and proof that you contacted the company.
To dispute a transaction, complete the Dispute Form and return it to us. Learn more in How Can I Dispute a Transaction? If you need help, call us on 0800 0391 140, Monday to Friday, 9am - 5pm, excluding bank holidays.
Before proceeding please take time to read our Site Legal Notice, Privacy and Cookie Statements. By proceeding further you are deemed to have read and accepted these when using our website.
AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.
The AIB logo and AIB (NI) are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.