I paid for tickets for an event (e.g. a concert) on my card. The event has now been cancelled. Can I get a refund?
If an event, such as a concert, has been cancelled, contact the event organiser first as they may refund you directly.
If they don’t refund you, complete our dispute form and send us:
- Booking confirmation
- Proof the event was cancelled
- Proof you tried to get a refund from the organiser
Please send this information as soon as possible because the Visa dispute process has strict timeframes.
To dispute a transaction, complete the Dispute Form and return it to us. Learn more in How Can I Dispute a Transaction? If you need help, call us on 0800 0391 140, Monday to Friday, 9am - 5pm, excluding bank holidays.
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