What is a dispute?
When you believe something has gone wrong with a payment you can dispute it. If we can, we will request a chargeback from Visa, which means you may get your money back. There are a few things that you should know:
- Not all disputes qualify.
- There are strict rules and time limits.
- Contact us as soon as possible.
To dispute a transaction, complete the Dispute Form and return it to us. Learn more in How Can I Dispute a Transaction?
You can also call us on 0800 0391 140, Monday to Friday, 9am to 5pm, excluding bank holidays.
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The AIB logo and AIB (NI) are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.