Announcement: The Lending Standards Board (LSB)
The LSB is an industry body that was set up to drive fair outcomes for personal customers and small businesses borrowing from financial services firms. AIB is a member of the LSB and has adopted its lending standards.
The LSB has announced that it will close-down with effect from 31 October 2025. Despite the closure, AIB remains committed to upholding the lending standards for our customers. We are currently reviewing and updating our materials with the aim of completing this process by 31 October 2025. You may continue to see references to the LSB’s Standards of Lending Practice after this date. We appreciate your understanding as we work through these changes.
Regular Saver - A flexible account that rewards you for saving regularly
We're always encouraging our customers to make the most of their money.
More about Regular Saver account.
Access to Cash
For information on the regulations, including cash services available in your area and how to request a Cash Access Assessment, see our Access to Cash page.
Frequently asked questions
- Why have I received a text message or letter about the Mobile App?
- What’s changed when I use my card to shop online?
- Financial scams are on the increase. If I receive a call from the bank how will I know it is genuine?
- How do I stop receiving paper statements?
We pledge to DO MORE
At AIB, sustainability is at the very heart of our business. For us, that means reducing our carbon footprint across our own operations and helping our customers to make the transition to a low-carbon economy.
We will be financing more of the activities that are better for the environment and fewer of the things that do harm – supporting our customers every step of the way on this journey.
Important Information
- Independent service quality survey results - Personal current accounts
- Independent service quality survey results - Business current accounts
- Withdrawal of First Trust Bank banknotes from circulation
- Important customer & regulatory information
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Independent service quality survey results - Personal current accounts
Click to view full Survey ResultsOverall service quality
We asked customers how likely they would be to recommend their personal current account provider to friends and family.
Ranking
Published February 2025
As part of a regulatory requirement, an independent survey was conducted to ask approximately 500 customers of each of the 11 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.Information about current account services
The requirement to publish the Financial Conduct Authority Service Quality Information results can be found in the Information about personal current account services, and in the Information about business current account services. -
Independent service quality survey results - Business current accounts
Click to view full Survey ResultsOverall service quality
We asked customers how likely they would be to recommend their business current account provider to other SMEs.
Ranking
Published February 2025
As part of a regulatory requirement, an independent survey was conducted to ask approximately 600 customers of each of the 5 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs). The results represent the view of customers who took part in the survey.Information about current account services
The requirement to publish the Financial Conduct Authority Service Quality Information results can be found in the Information about personal current account services, and in the Information about business current account services. -
Withdrawal of First Trust Bank banknotes from circulation
Find out moreWe have ceased issuing First Trust Bank banknotes and now dispense Bank of England banknotes through our ATM Network. From 1st July 2022 you can no longer spend or accept First Trust Bank Banknotes. For further information, including how to lodge or exchange your First Trust Bank banknotes click on ‘Find out more’ below
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Important customer & regulatory information
Find out moreFind out more information about regulation or product changes that may impact you and your banking with us
Authorised push payment (APP) scams rankings in 2023
Share of APP scams refunded
This is the proportion of total APP fraud losses that were reimbursed, ranked out of 14 firms.
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APP scams sent per £million transactions
This is the amount of money sent from the victim’s account to the scammer, ranked out of 14 firms.
For example, for every £1 million of AIB transactions sent in 2023, £38 was lost to APP scams.
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APP scams received per £million transactions: smaller UK banks and payment firms
This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms.
For example, for every £1 million received into consumer accounts at Skrill, £18,550 of it was APP scams.
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APP scams received per £million transactions: major UK banks and building societies
This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms.
For example, for every £1 million received into consumer accounts at TSB, £408 of it was APP scams.
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AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.
The AIB logo and AIB (NI) are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.